We Respond Fast. Just Like Our Agents.
Whether you have a question about our platform, need technical support, or want to see a live demo — we are here. Average response time: under 2 hours during business hours.
Best for: account questions, billing inquiries, technical support, partnership opportunities.
Response time: Under 2 hours (Mon–Fri, 9 AM–6 PM EST)
Phone
Best for: urgent support, sales conversations, live product questions. You may reach our AI agent first — it will route you to the right team.
Available: Mon–Fri, 9 AM–6 PM EST
Book a Live Demo
Best for: seeing the platform in action, getting a custom ROI estimate, understanding how it fits your workflow.
15-minute sessions available 7 days a week
Response Time Expectations
| Channel | Business Hours | After Hours |
|---|---|---|
| Under 2 hours | Next business day by 10 AM | |
| Phone | Immediate (live or callback within 30 min) | Voicemail → callback next morning |
| Demo booking | Confirmation email within 5 minutes | Confirmation email within 5 minutes |
| Enterprise / Priority | Under 30 minutes | Under 1 hour (24/7 support line) |
Office Hours
General Support
| Monday – Friday | 9:00 AM – 6:00 PM EST |
| Saturday | 10:00 AM – 2:00 PM EST |
| Sunday | Closed |
Enterprise Support
| Monday – Sunday | 24/7 |
| Priority hotline | Dedicated number on signup |
| Slack channel | Available on Enterprise plans |
Which Contact Method Is Right?
“I want to see the product before I buy.”
Book a live demo. It takes 15 minutes and you will see a real agent make a real call. No slides, no pitch deck — just the product working.
“I am already a customer and need help.”
Email support@callsetter.ai with your account name and a description of the issue. For urgent matters, call +1 (310) 919-8890 — Enterprise clients have a dedicated line.
“I run an agency and want to white-label.”
Email us at support@callsetter.ai with the subject “White Label Inquiry” and include your agency name, approximate monthly call volume, and number of sub-accounts. We will schedule a call within 24 hours.
“I have a billing question.”
Email support@callsetter.ai with the subject “Billing.” Include your account email and the billing period in question. We typically resolve billing inquiries within one business day.
“We emailed support on a Saturday morning expecting to hear back Monday. We had a response and a fix live within 90 minutes. That is the kind of team you want backing your lead pipeline.”
— Growth plan client, home services industry
The Fastest Way to Get Started
Skip the email thread. Book a 15-minute demo and see the platform live. We will build a custom plan recommendation on the call.
Related Pages
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